Privacy
The purpose of this Privacy Policy is to explain how we (iWood Ltd.) manage your personal data when you use our website www.iwood.care.
1. Who is responsible for processing your personal data and how to contact us?
The company iWood Sàrl, route de La Neuveville 17c, 2525 Le Landeron, Switzerland, IDE: CHE-233.856.434 is responsible for the processing of your personal data in Switzerland.
If you have any questions about our Privacy Policy or your data in our possession, you can contact us:
- By e-mail: hello@iwood.care
- By phone: +41 78 820 48 42
- Or by writing to: iWood Sàrl, route de La Neuveville 17c, 2525 Le Landeron
2. What personal data do we collect, why and on what legal basis?
2.1. When you visit our website: When you visit our website, our servers temporarily record any access. The following data is collected without your intervention:
- location data - country, region, city where the access originated
- the IP address of the computer requesting access (anonymized).
- the date and time of access.
- the browser you are using.
Why ? We use this data to ensure the proper functioning of our website, to optimize our offer, to provide the most optimal way to use our website (e.g. to suggest the carpenter closest to you), and for statistical purposes.
Legal basis of the processing : Your consent and our legitimate interest in the proper functioning and optimization of our website within the meaning of Art. 6 par.1, points a) and f) of the EU General Data Protection Regulation (GDPR).
2.2. When you buy our furniture: When you use our website to order our furniture, we need the following data:
- First and last name.
- Delivery address and billing address (if different).
- E-mail address.
- Phone number.
- Language of communication.
We also store the following data in connection with your purchases:
- Information about the furniture ordered
- Information on after-sales services
Why ? We use this data to provide you with a service when you are looking for or want to buy furniture via our website. We also process your personal data to help you with questions or complaints about our furniture or services. Finally, we have a legitimate interest in fulfilling our legal obligations, such as product safety, accounting, tax or other requirements.
Legal basis of the processing : the sales contract between you and us and our legitimate interest in fulfilling our legal obligations under Art. 6 para. 1, points b) and f) GDPR.
3. Use of your personal data for advertising purposes.
3.1 Newsletter: You will only receive a newsletter from us if you expressly request it, i.e. if you subscribe to our website under the heading "Subscribe to Newsletter". We will only use your e-mail address to send you our newsletter. You can unsubscribe from our newsletter at any time via the "Unsubscribe" link sent in each newsletter.
3.2. Videos, photos: We will only use photos and videos of your product purchases with your images with your express consent. These images will be used on our website as part of our "Customers" page.
Why ? We use the above mentioned personal data to inform you about and advertise our furniture and services.
Legal basis of the processing : your consent and our legitimate interest to market and advertise our furniture according to Art. 6 par. 1, points a) and f) GDPR.
4. Use of cookies.
We use cookies and other similar tracking technologies on our website. Cookies are small files created on the device you use to visit our website (such as a computer, tablet, smartphone). Cookies store certain settings and data for exchange between your web browser and our system. This also allows us to recognize you as a registered user without you having to log in again each time.
The cookies we use are strictly necessary for the proper functioning of our website and are used, for example, to store the content or status of your order.
4.1. Use of Google Analytics.
We use Google Analytics to optimize our offer and to adapt it to the needs of the users. The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, among other things, to evaluate your use of our website. This information includes, among other things, the country, region or city from which the user accesses the website or the IP address of the computer that requested the access (anonymized).
If you want to avoid being subjected to Google Analytics when visiting the website in the future, you can download and install a browser plug-in available here :https://tools.google.com/dlpage/gaoptout?hl=fr
Why ? We use this information to improve the services and furniture we offer and the technical functionality of our computer systems. We have a legitimate interest in improving our existing furniture and services and developing new ones. This may also include updating the technologies that enable you to visit, use and shop on our website, developing mobile applications or understanding your behavior on our website.
Legal basis of the processing : your consent and our legitimate interest in the proper functioning and optimization of our website within the meaning of Art. 6 para. 1, points a) and f) GDPR.
5. Social networks.
We have embedded links on our website to the profile we manage on the social network Instagram.
If you click on the corresponding symbol of the social networks, you will automatically be redirected to the profile we maintain on the relevant network. In order to use the functions of this network, you will then have to log in to your user account, if necessary. If you click on a link to our profile on Instagram, a direct connection is established between your browser and the server of the relevant social network. The network thus obtains the information that you have visited our website with your IP address and clicked on the link. If you click on a link to a network while you are logged in to the relevant network using your account, the contents of our website can be linked to the profile you maintain on the network, which means that the network can directly attribute your visit to our website to your user account. If you wish to prevent this, you must log out of your account before clicking on our link to Instagram.
6. Do we pass on your personal data to third parties?
We pass on your data such as names and contact information to the carpenters in order to complete your furniture order.
We may be legally required to disclose your data to government authorities or other parties. In all such cases, we will only disclose what is legally necessary.
7. How long do we keep your personal data?
We retain personal data for as long as we deem necessary or appropriate to comply with applicable law, or as long as necessary for the purposes for which it was collected. We delete your personal data as soon as we no longer need it.
8. The protection and security of your personal data.
We take appropriate technical and organizational measures to protect your personal data against unauthorized access and use, loss or destruction.
However, the transmission of information via the Internet creates certain security risks and we cannot guarantee the security of any information you transmit to us via the Internet. In other words, we are not responsible for unauthorized access to your personal data caused by security vulnerabilities in your device or due to your personal negligence.
9. Your rights
9.1. The right to obtain information, correction or deletion, and retention of your personal data.
You can request information about your personal data that we have stored or view and change them by contacting us using the contact details given in point 1 above.
You can also ask us to correct or delete your personal data or to stop using them. We would like to point out, however, that legal retention periods apply to certain data. We will only use them to meet our legal obligations.
9.2. The right to lodge a complaint with a supervisory authority.
The Federal Data Protection and Information Commissioner (FDPIC) is responsible for the enforcement and supervision of data protection in Switzerland: FDPIC, Feldeggweg 1, CH-3003 Bern, Tel: + 41 (0)58 462 43 95.
10. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy as circumstances change. The corresponding changes will then apply for the period following the publication of the changes. We therefore recommend that you review this Privacy Policy regularly.